The complainant lodged a complaint with the Office of the OmbusOmbudsman through a letter dated 13th january, 2020, alleging unfair treatment by the Respondent. she claimed that she applied for a plot from ministry of lands(the ministry), and in 2011, she was allocated a plot number 17/475 for a total value of K369, 299.00. she paid a sum of K150, 000.00 to the ministry as part payment  for the plot. However, later n in 2015, she was informed by the ministry that the plot was allocated to another person without any warning to her.